Frequently Asked Questions

Embroidery might be new to many, so I am here to help!

What's in an embroidery kit?

I've made sure you have everything you need in one place, so each embroidery kit contains:

  • Embroidery hoop
  • DMC thread skeins
  • Needle
  • Calico fabric
  • Bobbins to store your thread
  • Pilot Frixion (heat-erasable pen)
  • Felt circle to back your hoop
  • Guide booklet

These are all beautifully wrapped up and shipped to you using eco-friendly packaging.

What's in a digital pattern?

Each pattern is designed to work with complete beginners, and contains the list of materials you need, a traceable outline, and guides for colours and stitches.

I don't know how to do any of the stitches, why doesn't the booklet or pattern tell me how to do them?

I email out a complementary digital copy of Embroidery 101 with every order - this is meant to work in tandem with the patterns and/or booklets. Embroidery 101 is your guide to all things embroidery basics, which includes but is not limited to: preparing your hoop, transferring your pattern, and most basic stitches. On the other hand, the patterns and booklets only tell you how to do a specific design.

Can I customise an order?

Only made-to-order hoops are customisable. Kits and digital patterns cannot be customised.

How do I make a custom order?

Flick me an email at hello@artbyjille.com with your burning idea - and check out the Custom page for more information.